Frequently Asked Questions

 Q: How do I check the history of a benefit?

 Q: Have benefits been started on my account?

 Q: I don't have a benefit number. How do I check the history of a benefit?

 Q: My Account/Benefit wasn't found via the web. Why is this?

 Q: I started a benefit on my account but have not received any information. What should I do?

 Q: I am trying to check the history of my benefit and I am being told that it is "temporarily unavailable". What should I do?

 Q: My session has timed out. What does this mean?

 Q: How do I start a benefit on my account?

 Q: Can I continue to use my card during the initiation of a benefit?

 Q: After you pay a benefit for me, do I have to pay back the money?

 Q: Am I eligible for benefits after I have cancelled the coverage?

 Q: How long will it take to receive a benefit?

 Q: How will I know the benefit is being paid?

 Q: Do I have to keep making monthly payments during the benefit process?

 Q: Will you pay the doctor’s fee for completing a form requested?

 Q: I have more than one account with protection. How do I request a benefit on multiple accounts?

 Q: How do I access previously downloaded correspondence?

 Q: How can I upload my Benefit Form(s) or Supporting Document(s)?

 Q: If I have a closed benefit, can I still upload Forms?