A: Click on the “Benefit History” tab at the top of the main page and benefit history by benefit will be displayed.
A: In order to determine whether benefits have been started on your account, select the “Benefit History” tab at the top of the main page and benefit history by benefit will be displayed.
A: Benefit number is not required to see benefit history or status. Click on the “Benefit History” tab at the top of the main page and benefit history will be displayed.
A: Unfortunately, we are not able to service every account and benefit via the web. Please visit the Contact Us page for assistance.
A: If you do not receive any correspondence within 5 business days of starting a benefit, please visit the Contact Us page for assistance.
A: Benefit History is available from 3 a.m. to midnight EST. Occasionally it may be unavailable during this time period due to either benefit maintenance or technical issues. During the regular hours of availability, please wait awhile before trying again. If the problem persists, you may visit the Contact Us page for assistance.
A: After approximately 20 minutes of inactivity your session will time out. You may need to re-enter log-in data.
A: In order to start a benefit, click on the “Submit a Benefit” tab at the top of the main page and follow the prompts and directions.
A: Yes, you may continue to use your card while you are initiating or receiving benefits. However, please keep in mind any new balance resulting from these additional purchases would not be included under the initiated benefit.
For example: If your outstanding balance was $500 when your event occurred, the benefit will be applied only to that balance of $500. Any additional purchases made after the event occurred would not be included in your benefit.
A: That’s the value of your debt cancellation protection. The benefit cancels your debt and you do not have to pay it back.
A: That can be possible if you had an eligible covered event occur before you cancelled the coverage.
A: The timeline is dependent upon when we receive your completed benefit forms.
Once we receive your completed forms; we will determine your eligibility; if your benefit is approved, it should be credited to your account within 7 business days.
The steps are as follows:
- The benefit form is mailed to you the day after you call to initiate the benefit.
- When you return the benefit form and required proof, we review the information sent. If we need any further information, a letter outlining what is needed will be mailed to you within 3-4 business days. If your benefit is approved, then your benefit payment will post to your account within 7 business days from the receipt of the completed benefit form with the required proof.
- We will mail an approval letter to you if the benefit is approved.
A: Two things will happen – you will receive a letter stating that your benefit request is approved and the debt cancellation benefit amount will be credited to your account.
A: Yes, in order to keep your account current, you will need to continue paying at least your minimum monthly payment as shown on your statement until the debt cancellation benefit is approved and is reflected on your statement.
A: Yes, we will pay up to $50 per form. This will be included in the benefit payment amount and credited to your account. You can inform us of the amount you paid on the benefit forms that you will receive.
A: If you have more than one Synchrony Bank credit card account with Card Security protection you must register each account and submit each benefit request separately.
A: In order to access your benefit correspondence including benefit forms you can:
- Click on Benefit History tab
- Next, click on View Details
- Next, click on the Correspondence History tab and select the correspondence document you would like to view, print or download
A: You can upload your form/document by going to the Benefit History tab, click on View Details, then click on Upload Form. If you are uploading supporting documentation other than your benefit form, please write your benefit number on the document before uploading.
A: Yes, please go to the Benefit History page, choose the Benefit Number and click "View Details" to upload form.